2014 Manager's Conference

Last week, the Syndicate Claim Services management team came together at the Indianapolis home office for the 2014 Manager's Conference. Over the course of a few days, our management team discussed plans and growth in 2015, participated in team-building fun, and volunteered at a local food pantry. With all the great things that happened, we are already looking forward to next year!

Every Claim Every Time!

Syndicate Feedback - 11.14.14

This week, we have received great feedback over the excellent service provided by our adjuster, Phillip Morris. We are excited to share a few comments left by a policyholder during a phone survey:

Phillip Morris, Claims Adjuster

"If the ratings on this survey were more than a 10, I would give them to Phillip"

"I was totally impressed and very happy with the way in which he conducted the inspection and himself."

"It is very hard to find good help these days and it was refreshing to have someone like Phillip - who is not only professional, but also knowledgeable and thorough. It was obvious that he knew what he was doing and he did it well. I would highly recommend his services in the future."

Wonderful job, Phillip. Thank you!

Every Claim Every Time!

Syndicate Feedback - 9.24.14

This week, we have received another great email regarding the excellent service provided by our adjuster, Scott Dean. We are very excited to following message from a client:

Scott Dean, Claims Adjuster

"Scott is one of the better independents I have had the pleasure of working with during my career. His reports are informative, his estimates are in line, and he is prompt on his communications. This is appreciated by everyone in our office. Thank you for the good work!"

Great job, Scott. We appreciate your hark work!

Every Claim Every Time!

The 6 'soft skills' that today's adjusters need

Modern adjusters need more than just technical ability. They also need to know how to work with people. Read the article from PropertyCasualty360.

5 Nutty Claims Stories

They tried what? You'll never believe these 5 nutty claims stories. Everyone's got one: a story about a claim that's unusual, quirky or just plain nutty: http://ow.ly/Ahzqj

Syndicate Feedback - 7.22.14

This week, we have received great feedback regarding our adjuster, Michelle Colbert, and her excellent service. We are excited with the comments left by our client and the policyholder, and we would like to share their words:

Michelle Colbert, Claims Adjuster

"Just want to thank Michelle for doing an awesome job for our insured. She could not say enough great things regarding the inspection that Michelle performed. She was happy and comfortable with her presence and greatly impressed with her knowledge and that she took the time to climb into the hot attic, then fully explained her situation with the roof. It made my job easy to complete the claim process.

I want to thank Michelle for her professionalism, understanding of customer service, and for projecting a positive meaning that all adjusters should be respected for. It is not often that a policyholder would express their feelings of the process. Well, this insured did and she is happy with Michelle."

Great job, Michelle. Thank you for your hard work!

Every Claim Every Time!

A Smooth Claims Experience

Claims Journal has released a great article on great ways to communicate with policyholders during the claims process: 

A Smooth Claims Experience Starts with Appropriate Customer Expectations 

Every Claim Every Time

Syndicate Feedback - 6.6.14

Today, our office received excellent feedback from a very happy client regarding our Michigan adjuster, Michelle Colbert. The following comments were taken from the email:

"Michelle Colbert was assigned a claim on June 4th, inspected the 5th, and has an estimate to me on the 6th! I called the insured, they were happy with the result, a hug THANKS to her for making my life easier!"

Very nice, Michelle. Great job!

Every Claim Every Time!

Syndicate Spotlight - June 2014

Wade Snyder is a field adjuster based in Iowa, and he has been a Syndicate team member for three years. While in middle and high school, Wade worked for a plumbing company; stocking trucks and assisting plumbers on-site.

Graduating early from high school, Wade transitioned to a full-time plumber position. Wanting to diversify his knowledge, he would later move on to become a remodeling contractor. This move would eventually introduce Wade to the world of insurance adjusting.

Wade is an avid outdoorsman with two daughters, Brooklynn and Kinley. He enjoys teaching his daughters important lessons about life and nature. He claims that both of his girls know more about hunting and fishing than most boys, and they are not afraid to get their hands dirty. If any child is interested in the learning more about the outdoors, Wade is willing to work with them and share his knowledge. He often has the children of family and friends join him while checking trap lines, and he's not sure who enjoys it more!

Wade truly enjoys the freedom of being an independent adjuster. It allows him time to pursue his passions of raising his daughters, camping, kayaking, fishing, ice fishing, hunting, and trapping. As we can see, Wade likes to stay busy. 

We are very lucky to have Wade Snyder on our team!

Every Claim Every Time!

Syndicate Feedback - 5.30.14

This week, we have received great feedback regarding our Pennsylvania adjuster, Scott Dean. Following a recent inspection, Scott's attention to detail has proven to be instrumental in this claim. Our client was very appreciative of his work, leaving the comments below.

Scott Dean, Field Adjuster - "Management was complimentary of [Scott Dean's] reporting. Thank you."

Thank you, Scott. Keep up the great work!

Every Claim Every Time!

Claims Adjusting: The Past, Present and Future

A great write-up over the past, present and future of claims adjusting: 

Read the article here - ProperyCasualty360.com

Every Claim Every Time!

Syndicate Feedback - 4.21.14

This morning, our office received excellent feedback regarding SYNDI-CAT Adjuster, Aaron Berkowitz. We quickly learned that our client partner had received a phone call from a very satisfied policyholder, following a recent inspection. The insured could not have been more pleased with the service, and she continued to rave about Aaron's professionalism and helpful nature. 

Thank you, Aaron! Great job!

Every Claim Every Time!

Only three weeks away!

Only three weeks away! The 2014 SYNDI-CAT Catastrophe Conference is being held on March 20-21 in Indianapolis. Hurry, spots are going fast - sign up today!

SYNDI-CAT 2014 Catastrophe Conference

SYNDI-CAT's 2014 Catastrophe Conference will be held on March 20-21 in Indianapolis. Registration is now open, sign up today! 

Click here for the details!

Every Claim Every Time!

Syndicate Feedback - 2.17.13

Happy Presidents' Day!

Last week, we received feedback from another very happy client regarding our adjuster, Steven Kujawski. The following comments were taken from the email:

"I wanted to provide you with some feedback on Steven Kujawski, who handled this fire claim for me and this insured. Steven did an excellent job. He communicated with me quickly and appropriately, completed a full itemized estimate of the damage in less than 2 weeks (fairly large house fire), and did exactly what I asked on the assignment."

Great job, Steven!

Every Claim Every Time!