Wednesday, September 24, 2014

Syndicate Feedback - 9.24.14

This week, we have received another great email regarding the excellent service provided by our adjuster, Scott Dean. We are very excited to following message from a client:

Scott Dean, Claims Adjuster

"Scott is one of the better independents I have had the pleasure of working with during my career. His reports are informative, his estimates are in line, and he is prompt on his communications. This is appreciated by everyone in our office. Thank you for the good work!"

Great job, Scott. We appreciate your hark work!


Every Claim Every Time!

Wednesday, August 20, 2014

Wednesday, August 13, 2014

5 Nutty Claims Stories


They tried what? You'll never believe these 5 nutty claims stories. Everyone's got one: a story about a claim that's unusual, quirky or just plain nutty: http://ow.ly/Ahzqj

Tuesday, July 22, 2014

Syndicate Feedback - 7.22.14

This week, we have received great feedback regarding our adjuster, Michelle Colbert, and her excellent service. We are excited with the comments left by our client and the policyholder, and we would like to share their words:

Michelle Colbert, Claims Adjuster

"Just want to thank Michelle for doing an awesome job for our insured. She could not say enough great things regarding the inspection that Michelle performed. She was happy and comfortable with her presence and greatly impressed with her knowledge and that she took the time to climb into the hot attic, then fully explained her situation with the roof. It made my job easy to complete the claim process.

I want to thank Michelle for her professionalism, understanding of customer service, and for projecting a positive meaning that all adjusters should be respected for. It is not often that a policyholder would express their feelings of the process. Well, this insured did and she is happy with Michelle."

Great job, Michelle. Thank you for your hard work!


Every Claim Every Time!

Friday, June 20, 2014

A Smooth Claims Experience

Claims Journal has released a great article on great ways to communicate with policyholders during the claims process: 

A Smooth Claims Experience Starts with Appropriate Customer Expectations 


Every Claim Every Time

Friday, June 6, 2014

Syndicate Feedback - 6.6.14

Today, our office received excellent feedback from a very happy client regarding our Michigan adjuster, Michelle Colbert. The following comments were taken from the email:

"Michelle Colbert was assigned a claim on June 4th, inspected the 5th, and has an estimate to me on the 6th! I called the insured, they were happy with the result, a hug THANKS to her for making my life easier!"

Very nice, Michelle. Great job!

Every Claim Every Time!

Thursday, June 5, 2014

Syndicate Spotlight - June 2014

Wade Snyder is a field adjuster based in Iowa, and he has been a Syndicate team member for three years. While in middle and high school, Wade worked for a plumbing company; stocking trucks and assisting plumbers on-site.
Graduating early from high school, Wade transitioned to a full-time plumber position. Wanting to diversify his knowledge, he would later move on to become a remodeling contractor. This move would eventually introduce Wade to the world of insurance adjusting.

Wade is an avid outdoorsman with two daughters, Brooklynn and Kinley. He enjoys teaching his daughters important lessons about life and nature. He claims that both of his girls know more about hunting and fishing than most boys, and they are not afraid to get their hands dirty. If any child is interested in the learning more about the outdoors, Wade is willing to work with them and share his knowledge. He often has the children of family and friends join him while checking trap lines, and he's not sure who enjoys it more!

Wade truly enjoys the freedom of being an independent adjuster. It allows him time to pursue his passions of raising his daughters, camping, kayaking, fishing, ice fishing, hunting, and trapping. As we can see, Wade likes to stay busy. 

We are very lucky to have Wade Snyder on our team!

Every Claim Every Time!